Delete your TressTime account

You can delete your TressTime account and personal data at any time, whether you use TressTime as a customer or as a barbershop owner. TressTime is operated by Tress Labs Ltd.

In the TressTime app (iPhone and Android)

1. Open TressTime and sign in.
2. Go to Settings, then Privacy & Security, then Manage My Data.
3. Tap Delete Account and confirm.

On the website

1. Sign in at tresstime.com.
2. Open Settings.
3. In the Manage data section, enter your current password and select Delete my account.

Can't sign in?

Email support@tresstime.com from the email address on your account with the subject “Delete my account”. We may ask you to confirm it's really you, and we'll act on your request within one month, as UK GDPR requires.

What is deleted straight away

• Your name and email address are replaced with placeholders, and you can no longer sign in.
• Your phone number and any Google or Apple sign-in link are removed from your account.
• Your profile photo is deleted.
• Your sign-in on every device is ended, and your push notification tokens and in-app notifications are deleted.
• If you have a Pro subscription, it is cancelled immediately.

What we may keep, and why

Records of completed bookings and payments, which can include the details given for that booking, are kept where we need them for legal, tax, fraud-prevention or dispute purposes. After you delete your account they are no longer linked to your name or contact details. Cancellation and anti-abuse records may also be kept for a limited period to prevent fraud and resolve disputes. Payment details are held by Stripe under its own legal obligations.

If you own a barbershop, your shop is deactivated so it stops appearing to customers. Its booking history is kept for the reasons above.

More information

See our Privacy Policy for how we handle your personal data more broadly, including your other rights under UK GDPR.